When Customer Emotions Say Don’t Sell!
Posted by John Todor on May 13th, 2007I’m frustration! Why are you trying to sell me something!
Today I called AT&T to report a problem with my telephone. I got caught in a loop between two automated systems. The repair “guy” routed me to billing and billing routed me back to the repair guy. The loop repeated and I called the operator. She […]
