Remember being a conference in the days before cell phones? During a break there was a mad rush for the pay phones. That was about 20 years ago. People adopted the new technology and the hotels and conference centers were stuck with dead space. It has taken a while but the Omni Hotel in Los Angeles has turned that dead space into a win-win. The pay phones have been replaced with power strips so today’s customer can power up their laptops and take advantage of wifi Internet service. Most airports could enhance their customer experience with a modest investment.
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