Customer Relationships: The Disconnect Between Strategy and Ability to Execute
Posted by John Todor on March 1st, 2007The recent survey results reported by Lior Arussy’s Strativity Group should be a wake-up call to business executives. www.strativitygroup.com/press_releases/pr_02_14_2005.html.
According to the study, 70% of companies indicate that customer strategies are more important than they were years ago. Yet,
• 60% of senior executives claim they do not deserve their customer’s loyalty.
• 51% of respondents claim that their company […]
