The Speed of Trust
Posted by John Todor on February 19th, 2007Stephen Covey’s (the son) book, “The Speed of Trust,†should be on the reading list of everyone interested building customer equity. Many business executives think of trust as a soft issue. Covey emphatically talks about the economics of trust. When there is low-trust in relationships, “we are paying a hidden low-trust tax right off the […]
