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Archive for January 15th, 2007

A Great Call Center Experience

Posted by John Todor on January 15th, 2007

Yesterday I actually had a call center experience that enhanced my relationship with the company. Past experience has taught me to expect a drawn out experience and a less than complete resolution.
Yesterday I called Epson for help with my scanner. I had several urgent documents to scan and email to a customer. I no longer […]

I’m Cranky!

Posted by John Todor on January 15th, 2007

I just left www.cranky.com. This is search engine designed to please aging Baby Boomers. As they put it, “surfing the Web exhausts-and even exasperates-older people.” The search engine is allegedly designed to process each request from the perspective of someone at least 50 years old. This is inherently a good idea. As we age our […]