The Evolution of Trust in Customer Relationships
Posted by John Todor on July 27th, 2006Here’s an excerpt from Chapter 8 of my forthcoming book Addicted Customers: How to Get Them Hooked on Your Company. To learn more about the book and the upcoming publication date go to www.AddictedCustomers.com.
Trust is not a given, especially these days when distrust is on the increase. A major mistake that many companies make is […]
