Here’s follow-up to an earlier post “The Split Personality of Customer Experiences”  This is the lead in to my partner’s recent blog posting (www.EngagedEmployee.com ).
  
   Recently I had a customer experience that highlighted the impact of engaged employees on the customer experience. Having recently gotten into cycling I have been upgrading my bike as I progress. It was time to make the move to becoming a serious rider - get clipless pedals and shoes. My original cycling guru had left the store where I bought my bike and the replacement, while friendly and adequate, was less enthusiastic about the sport. I decided to try the new store across the street.

 

Posted by John Todor on Saturday, July 15th, 2006 at 5:49 am.